Privacy Policy
This Privacy Policy describes how SynerChi Wellness (“we,” “us,” or “our”) collects, uses, and protects the personal information of our customers (“you” or “your”) when you use our spa services and visit our website. We are committed to maintaining the privacy and confidentiality of your personal information and complying with applicable data protection laws. By accessing or using SynerChi Wellness or providing your personal information, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1. We may collect personal information, such as your name, contact details, date of birth, medical history, and payment information, when you make a reservation or use our spa services. We may also collect information about your preferences and interests to enhance your spa experience.
1.2. When you visit our website, we may collect certain information automatically, including your IP address, browser type, operating system, and browsing activities. This information is used to analyze trends, administer the site, and gather demographic information.
1.3. We may also collect information through cookies and similar technologies. You can manage your cookie preferences through your browser settings.
2. Use of Personal Information
2.1. We use the personal information we collect for the following purposes:
To provide and fulfill spa services, including scheduling appointments and delivering treatments.
To communicate with you regarding your reservations, inquiries, and feedback.
To personalize and improve your experience.
To process payments and manage billing.
To comply with legal obligations and enforce our Studio policies.
2.2. We may use your personal information for marketing purposes, such as sending promotional emails or newsletters, only if you have provided your consent. You can opt-out of receiving marketing communications at any time.
3. Disclosure of Personal Information
3.1. We may disclose your personal information to third parties in the following circumstances:
With your consent or as necessary to provide the requested services.
To trusted service providers who assist us in operating our Studio, such as payment processors, IT support, and marketing agencies. These providers are contractually obligated to protect your personal information.
When required by law, legal process, or government authorities.
In the event of a merger, acquisition, or sale of our Wellness Studio, where personal information may be transferred as part of the transaction.
3.2. We do not sell or rent your personal information to third parties for their marketing purposes.
4. Data Security
4.1. We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
4.2. Despite our efforts to safeguard your personal information, please be aware that no transmission over the internet or electronic storage method is 100% secure. We cannot guarantee absolute security of your information.
5. Data Retention
5.1. We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
5.2. We will securely dispose of or anonymize your personal information when it is no longer needed for the purposes specified.
6. Your Rights
6.1. You have the right to access, update, correct, or delete your personal information held by us, subject to applicable laws.
6.2. If you wish to exercise any of these rights or have any questions or concerns about our privacy practices, please contact us using the information provided in the “Contact Us” section below.
7. Changes to the Privacy Policy
7.1. We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the revised Privacy Policy will be effective immediately upon posting.
8. Contact Us
8.1. If you have any questions, comments, or requests regarding this Privacy Policy or the privacy practices of our Studio, please contact us.
